Free Formal Complaint Letter to Company Template

[Your Full Name]
[Your Address]
[City, ZIP]
[Email] | [Phone]

[Date]

Customer Services Manager
[Company Name]
[Company Address]

Dear Sir / Madam,

Re: Formal complaint — [Order / Reference Number]

I am writing to make a formal complaint regarding [product / service] that I purchased from your company on [Date of purchase], for the sum of [Amount].

The facts of the complaint are as follows:
• On [Date], I [bought / used / received] [product / service], reference [number].
• Since [date], the following problem has occurred: [clear, factual description of the issue].
• I previously contacted your team on [dates] via [channel], but the issue has not been resolved. Reference: [case / ticket number].

This situation has caused [practical impact — e.g. "considerable inconvenience and financial loss"] and falls well below the standard I would expect from [Company Name].

To resolve this complaint, I require the following within 14 days of the date of this letter:

• [Specific resolution — e.g. "a full refund of [amount] to my original payment method"]
• [Additional remedy if appropriate — e.g. "compensation for [X]"]
• [Written confirmation that the issue has been addressed]

If I do not receive a satisfactory response within this timeframe, I will have no choice but to escalate this matter to [relevant body — e.g. the Citizens Advice consumer service / the Financial Ombudsman / Trading Standards / Small Claims Court] and to leave honest reviews on the appropriate public platforms.

I look forward to your prompt response in writing.

Yours faithfully,

[Your Full Name]

Enc: copies of [receipt, prior emails, photos]