Free Refund Request Letter Template

[Your Name]
[Your Address]
[Email] | [Phone]

[Date]

Customer Service Department
[Company Name]
[Company Address]

Dear Sir / Madam,

Re: Refund request — Order [Number], purchased [Date]

On [Date of purchase], I purchased [Product / Service] from [Company Name] for the sum of [Amount]. Order reference: [Number]. Proof of purchase is attached.

I am writing to request a full refund of [Amount] because:

• [Reason 1 — e.g. "the product was faulty on arrival"]
• [Reason 2 — e.g. "the service did not match the description provided at the point of sale"]
• [Reason 3 if applicable]

Under [relevant law / your refund policy], I am entitled to a refund where [reason — e.g. "goods are not as described, are not of satisfactory quality, or are not fit for purpose"].

I would therefore be grateful if you could refund the full purchase price of [Amount] to my original payment method within 14 days of the date of this letter. Please confirm in writing once the refund has been processed.

If you require the item to be returned, please send me a prepaid return label.

If I do not hear from you within 14 days, I will escalate this matter to [relevant consumer body / my bank to request a chargeback / the Small Claims Court].

Thank you in advance for your prompt attention.

Yours faithfully,

[Your Full Name]