Free Insurance Claim Follow-Up Letter Template

[Your Full Name]
[Address]
[Email] | [Phone]
[Policy Number]

[Date]

Claims Department
[Insurance Company]
[Address]

Dear Sir / Madam,

Re: Outstanding insurance claim — [Claim Reference Number]

I am writing to follow up on my insurance claim, reference [Number], which was first submitted on [Date of claim]. To date, I have:

• Submitted the original claim form and supporting documents on [Date].
• Responded to your request for further information on [Date].
• Spoken to your team on [Dates] (call references: [if any]).

Despite this, I have now been waiting [duration] for a substantive update, which falls outside the timescales set out in your own claims handling policy and in [relevant regulator's rules where applicable — e.g. "the FCA's ICOBS rules in the UK"].

I would be grateful if you could, within 14 days of the date of this letter:

• Provide a clear update on the current status of my claim.
• Confirm what — if anything — is outstanding from me.
• Provide a definitive date by which a decision will be made.

If I do not receive a satisfactory response, I will raise a formal complaint and, if unresolved within 8 weeks, refer my case to [the Financial Ombudsman Service / relevant ombudsman in your country].

Please confirm receipt of this letter and the actions you will be taking.

Yours faithfully,

[Your Full Name]